Refund Policy

At VelarionExt, we are committed to providing high-quality educational services. This Refund Policy outlines the terms and conditions under which refunds are granted for our courses, consultations, and other services.

1. General Refund Principles

Our refund policy is designed to be fair to both our students and our business. We offer refunds under specific circumstances as outlined below. All refund requests must be submitted in writing via email or our contact form.

2. Course Refund Schedule

Refund eligibility depends on when you submit your cancellation request relative to the course start date:

3. Satisfaction Guarantee

3.1 First Session Guarantee

For multi-session courses, if you are not satisfied after attending the first session, you may request a full refund within 48 hours of the first session completion. To qualify, you must:

• Attend the entire first session
• Submit written feedback explaining your dissatisfaction
• Not have accessed or used course materials beyond the first session
• Request refund within 48 hours of first session

Note: This guarantee applies only once per student and only to courses lasting 4 or more sessions.

3.2 Quality Commitment

If we fail to deliver the service as described, you may be eligible for a partial or full refund at our discretion. Examples include:

• Significant deviation from advertised curriculum
• Instructor unavailability without suitable replacement
• Technical issues preventing access to online courses (when issue is on our end)

4. Consultation Services Refunds

4.1 Individual Consultation Sessions

• 24+ hours before appointment: Full refund or reschedule
• Less than 24 hours before appointment: 50% refund or one-time reschedule
• No-show: No refund

4.2 Consultation Packages

For pre-purchased consultation packages:

• Unused sessions may be refunded if requested more than 30 days after package purchase
• Refund amount is calculated at the package rate, minus used sessions
• Packages expire 12 months from purchase date
• No refunds for expired packages

5. Non-Refundable Items and Services

The following are non-refundable under all circumstances:

• Digital downloads (course materials, recorded sessions) once accessed
• Completed consultation sessions
• Administrative and processing fees
• Services provided as described and completed
• Third-party services purchased through VelarionExt
• Promotional or discounted courses (unless specified otherwise)
• Gift certificates and vouchers

6. Cancellation by VelarionExt

6.1 Full Refund Scenarios

You will receive a full refund if we cancel or significantly reschedule your course due to:

• Insufficient enrollment numbers
• Instructor unavailability with no suitable replacement
• Force majeure events (natural disasters, pandemics, etc.)
• Facility unavailability
• Technical issues preventing course delivery

6.2 Alternative Options

In cancellation situations, you may choose between:

• Full refund to original payment method
• Credit toward future courses (with 10% bonus value)
• Transfer to alternative course or date

7. Refund Request Process

7.1 How to Request a Refund

To request a refund, please follow these steps:

1. Submit a written request via email or our contact form
2. Include your full name, contact information, and order/enrollment number
3. Specify the reason for your refund request
4. Provide any supporting documentation (if applicable)

7.2 Processing Time

• Refund requests are reviewed within 5-7 business days
• You will receive confirmation of approval or denial via email
• Approved refunds are processed within 10-14 business days
• Refunds are issued to the original payment method
• Bank processing may take additional 3-5 business days

7.3 Required Information

Your refund request must include:

• Original purchase receipt or confirmation email
• Student name and contact information
• Course or service name and date
• Specific reason for refund request
• Preferred refund method (if alternatives available)

8. Special Circumstances

8.1 Medical or Emergency Situations

In cases of serious illness, medical emergencies, or other extraordinary circumstances, we may offer:

• Course rescheduling to future dates
• Transfer to another participant
• Partial refund consideration

Documentation required: Medical certificate or other official documentation supporting the claim.

8.2 Technical Issues

For online courses, if technical difficulties on our end prevent you from accessing the service:

• We will provide technical support to resolve issues
• Extended access period to compensate for downtime
• Partial refund for significant service disruptions
• Full refund if issues cannot be resolved within reasonable timeframe

Note: Technical issues on the student's end (internet connectivity, device compatibility) do not qualify for refunds unless we failed to communicate technical requirements clearly.

8.3 Dissatisfaction with Results

Educational outcomes vary by individual. We do not provide refunds based on:

• Not achieving desired professional outcomes
• Not receiving job offers after interview preparation
• Not feeling "completely confident" after courses
• Subjective dissatisfaction without specific service failures

Our services are educational tools designed to improve skills, but individual results depend on various factors including personal effort, practice, and circumstances beyond our control.

9. Payment Plan Refunds

For services purchased through payment plans:

• Refunds are calculated based on payments already made
• Unpaid installments are canceled upon refund approval
• Administrative fees apply per the standard refund schedule
• Credit card payment disputes do not override this policy

10. Group Enrollments and Corporate Packages

10.1 Group Booking Refunds

• Refunds for group bookings follow the standard timeline
• Individual participants cannot request separate refunds
• Partial group cancellations may be accommodated based on timing

10.2 Corporate Training Contracts

Corporate training packages are subject to terms specified in individual service agreements. Contact us directly for corporate refund policies.

11. Promotional Offers and Discounts

• Services purchased at promotional prices follow standard refund timelines
• Refund amounts are based on actual price paid, not original price
• Early-bird discounts are forfeited if refund is requested
• Bundle packages are refunded as a whole, not individually
• Referral credits and loyalty discounts are non-refundable

12. Chargebacks and Disputes

Initiating a chargeback or payment dispute without first contacting us may result in:

• Immediate termination of services and account access
• Forfeiture of eligibility for future services
• Legal action to recover costs and damages

We encourage you to contact us directly to resolve any concerns before disputing charges with your financial institution.

13. Transferring Services

13.1 Transfer to Another Person

Instead of requesting a refund, you may transfer your enrollment to another person:

• Transfer must be requested at least 7 days before course start
• €15 administrative fee applies
• New participant must meet eligibility requirements
• One transfer per enrollment permitted

13.2 Transfer to Another Course

You may transfer to a different course of equal or lesser value:

• Subject to availability
• Request must be made before original course start date
• Price differences are non-refundable
• €15 administrative fee applies

14. Exceptions and Modifications

VelarionExt reserves the right to:

• Make exceptions to this policy on a case-by-case basis
• Modify this policy with notice to enrolled students
• Offer alternative compensation instead of monetary refunds

Any exceptions granted are at our sole discretion and do not create precedent for future requests.

15. Contact Information for Refunds

16. Governing Law

This Refund Policy is governed by the laws of Portugal and complies with EU consumer protection regulations, including:

• Consumer Rights Directive 2011/83/EU
• Portuguese consumer protection laws
• General Data Protection Regulation (GDPR)

17. Right to Withdraw (EU Consumers)

Under EU Consumer Rights Directive, you have the right to withdraw from distance or off-premises contracts within 14 days without giving reason, subject to certain exceptions:

17.1 Withdrawal Period

• 14 days from date of purchase for services not yet commenced
• Right expires once service delivery begins with your express consent

17.2 Exceptions

Withdrawal right does not apply to:

• Services fully performed with your prior consent
• Digital content already accessed or downloaded
• Services that began during withdrawal period with your agreement

18. Consumer Protection

This policy does not affect your statutory rights under applicable consumer protection laws. If you believe your consumer rights have been violated, you may:

• Contact your local consumer protection authority
• Use EU Online Dispute Resolution platform (for EU consumers)
• Seek mediation or legal advice

19. Policy Updates

We may update this Refund Policy periodically. Changes will be posted on our website with an updated "Last Updated" date. Policies in effect at the time of purchase govern that transaction.

20. Acknowledgment

By purchasing our services, you acknowledge that you have read, understood, and agree to this Refund Policy. If you do not agree with this policy, please do not complete your purchase.

© 2025 VelarionExt. All rights reserved.
This Refund Policy is compliant with Portuguese law, EU consumer protection regulations, and Google Ads requirements.